You're in safe hands

We're serious about security
We hold a Money Lenders License, Money Service Operator Licence, and a TCSP license here in Hong Kong, and work closely with regulated partners such as Railsbank (who is a regulated Electronic Money Institution in the U.K.) and ePaylinks (an HKMA Stored Value Facility license holder in Hong Kong) to ensure we operate with the highest standards of security and compliance.

What's more, following the HKMA’s SVF license requirements, your funds are stored in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by assets. This means that even if something happens to Neat, for whatever reason, your funds would remain unaffected.

When it comes to the Neat card, all your card transactions are processed by the Mastercard® network and are protected by Mastercard® rules and standards. The Neat Card® is issued by ePaylinks, a licensed Mastercard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility license SVF0011.